Performance Management and Continuous Improvement System
designed for business service operations (SSC, BPO, BIFS, Back Office).
Structured methodology to prepare your processes for automation.
Proven approach implemented in multiple service operations of the top level companies
We have identified an efficient combination and sequence of using selected tools that provide METHODOLOGY, which is:
STEP BY STEP
The creation of the Positive Productivity® methodology was a common effort involving many professionals. It took 5 years, numerous trials, innovations and lessons learned due to the engagement of many clients sharing observations with us about the factors contributing to their sustained success. Positive Productivity® implementations have shown that day to day performance management based on transparency of all performed activities enables employee engagement and creation of the continuous improvement culture. It is based on the regular, every day, every week cycle of improvements using facts and figures. It has been proven that this approach fits the key needs of business service operations (SSC, BPO, BIFS, Back Office) and prepares this organizations to automate processes.
Positive Productivity® is focused on implementing
skills, shared standards and systematic habits that build a sustainable culture of:
All 3 key dimensions are improved simultaneously, step by step. The implementation is supported by an easy to implement IT tool facilitating the engagement of employees using team habits supported by transparency providing data based, quick process transformation with visible savings.
Structured methodology to prepare your processes for automation
Process automation is a trend that carries with it a number of myths and traps. Not being aware of them can prove harmful for the organization wishing to implement automation by exposing it to significant costs and misused time. Meanwhile, the key aspect here is to prepare for the process through engaging your employees in optimization and standardization based on well-structured methodology. Proceed to implement automation sensibly, quicker and cheaper.