Engaging Culture in Business Services: 4 levels

Engaging Culture is a factor determining a competitive advantage in BSS companies. To build such
culture activities at 4 levels are needed: engaging leadership, engaged employees, performance improvement
engaging tools, performance management and continuous improvement system.

1. ENGAGING LEADERSHIP

Business challenges:

  • Leaders derive from an expert role and have no sense of  responsibility for engaging teams.
  • Lack of skills to stimulate employees to  develop, improve processes,  demonstrate initiative and responsibility
  • Inability to support  employees in the process of change.

Solutions:

Training:

  • Leadership role
  • Effective and Engaging Meetings
  • Comprehensive leadership
  • Engaging in change
  • Energy management

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2. ENGAGED EMPLOYEES

Business challenges:

  • Employees demonstrate relatively low engagement.
  • Problems with communication both  with customers and  within the team.
  •  Low energy to develop,  improve, take responsibility.
  • The “from-to” attitude is dominating.

Solutions:

Short workshops:

  • Cooperation and communication – Colors
  • Personal effectiveness
  • Energy management
  • Self-management in the process of change

 

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3. IT TOOL BUILDING INDIVIDUAL AND TEAM ENGAGEMENT

Business challenges:

  • Lack of process measurement.
  • Lack of visibility of  improvement potential.
  • Lack of team working environment.
  • Unbalance workload.
  • Lack of ROI on improvements.

Solutions:

  • 1 simple IT platform for all tasks and data.
  • 1 simple IT tool to: Measure. Automate  flow. ENGAGE. IMPROVE.  Manage and Transform business service operations.

 

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4. ENGAGING CULTURE

Business challenges:

  • Lack of energy to change the status quo.
  • Business need to standardise processes and prepare for automation.
  • Lack of structured and sustainable approach to the continues improvement that results both in  engagement and productivity increase.
  • Unused specialists potential – Me vs We culture.

Solutions:

  • Positive Productivity® –  Performance  Management and Continuous Improvement System  designed for business service operations
  • 4 Gates, 3 Dimensions (Client, Employee and Business) and 7 habits for the teams.
  • Variety of ways of  implementation from the structured transition plan to the  self-implementation package

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Want to know more? Register for the webinar “How to build engaging culture in business services?”  – send e-mail to: info@positiveproductivity.eu