1. ENGAGING LEADERSHIP

Business challenges:

• Leaders derive from an expert role and have no sense of  responsibility for engaging teams.
• Lack of skills to stimulate employees to  develop, improve processes,  demonstrate initiative and responsibility
• Inability to support  employees in the process of change.

Solutions:

Training:

• Leadership role
• Effective and Engaging Meetings
• Comprehensive leadership
• Engaging in change
• Energy management

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2. ENGAGED EMPLOYEES

Business challenges:

• Employees demonstrate relatively low engagement.
• Problems with communication both  with customers and  within the team.
•  Low energy to develop,  improve, take responsibility.
• The “from-to” attitude is dominating.

Solutions:

Short workshops:

• Cooperation and communication – Colors
• Personal effectiveness
• Energy management
• Self-management in the process of change

 

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3. IT TOOL BUILDING INDIVIDUAL AND TEAM ENGAGEMENT

Business challenges:

• Lack of process measurement.
• Lack of visibility of  improvement potential.
• Lack of team working environment.
• Unbalance workload.
• Lack of ROI on improvements.

Solutions:

• 1 simple IT platform for all tasks and data.
• 1 simple IT tool to: Measure. Automate  flow. ENGAGE. IMPROVE.  Manage and Transform business service operations.

 

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4. ENGAGING CULTURE

Business challenges:

• Lack of energy to change the status quo.
• Business need to standardise processes and prepare for automation.
• Lack of structured and sustainable approach to the continues improvement that results both in  engagement and productivity increase.
• Unused specialists potential – Me vs We culture.

Solutions:

• Positive Productivity® –  Performance  Management and Continuous Improvement System  designed for business service operations
• 4 Gates, 3 Dimensions (Client, Employee and Business) and 7 habits for the teams.
• Variety of ways of  implementation from the structured transition plan to the  self-implementation package

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