ONE methodology
Embracing all key needs of business service operations (SSC, BPO, BIFS, back office) and providing a clear path to development.
TWO key pillars
Transparency and Team Habits are powerfull enablers of high perfomance, high levels of engagement and a continuous improvement culture.
THREE dimensions of results
Implementation has a simultaneous impact on Engagement, Process Efficiency and Customer Satisfaction and leads to substantial business goal achievement.
FOUR stages of implementation
This is the optimal sequence to follow when introducing the Performance and Continuous Improvement Culture, each phase has clear goals to be accomplished, habits, skills and tools to be implemented.