Performance Management and Continuous Improvement System
designed for business service operations (SSC, BPO, BIFS, Back Office).

Proven approach implemented in multiple service operations of the top level companies

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Minimal guaranteed level of productivity increase

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Countries where Positive Productivity® is used

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The most common level of productivity increase in the first year

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Average ROI during the first year of implementation

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C-level managers took part in strategic Positive Productivity® workshops

Positive Productivity® provides an approach combining the selected tools of:

LEAN

SIX SIGMA

BUSINESS PROCESS MANAGEMENT

PERFORMANCE MANAGEMENT

LEADERSHIP DEVELOPMENT

EMPOWERMENT

HR DEVELOPMENT

CHANGE
MANAGEMENT

We have identified an efficient combination and sequence of using selected tools that provide METHODOLOGY, which is:

SIMPLE
STRUCTURED
STEP BY STEP
SCALABLE
SUSTAINABLE

The creation of the Positive Productivity® methodology was a common effort involving many professionals. It took 5 years, numerous trials, innovations and lessons learned due to the engagement of many clients sharing observations with us about the factors contributing to their sustained success. Positive Productivity® implementations have shown that day to day performance management based on transparency of all performed activities enables employee engagement and creation of the continuous improvement culture. It is based on the regular, every day, every week cycle of improvements using facts and figures. It has been proven that this approach fits the key needs of business service operations (SSC, BPO, BIFS, Back Office).

Positive Productivity® is focused on implementing
skills, shared standards and systematic habits that build a sustainable culture of:

All 3 key dimensions are improved simultaneously, step by step. The implementation is supported by an easy to implement IT tool facilitating the engagement of employees using team habits supported by transparency providing  data based, quick process transformation with  visible savings.

Positive Productivity® Model visualized:

Our approach is used by the top service companies in 17 countries all over the worldWhere is Positive Productivity® Methodology used?

Testimonials: SSC, BPO, and BIFS business service operations

We have achieved a 30% improvement in productivity in the pilot team. Now employees want to improve continuously.

Renata Kabas-Komorniczak
Partner, Business Process Outsourcing Services, Rödl and Partner

The approach introduces  a customer-centric, collaborative culture. It promotes  innovation, trust and speed.

Phlip Woodburn
VP Finance Shared Services Global Services & Operations, Schneider Electric

Now we focus on optimization. When a new contract arrives we do not have to recruit new employees. 

Tomasz Brożyna
Regional COO East Europe, Mondial Assistance, member of Allianz Group

After 1 year of implementation productivity increased by  100%  and at the same time we gained an additional 8% of revenue.

Waldemar Hlebowicz
Managing Director, Raiffeisen Insurance

We have many results: the mindset has shifted, we have improved  quality, we have standardized our  “unique” processes.

Rafał Kozłowski
CFO, Vice-President, Asseco Poland