Performance Management and Continuous Improvement System

designed for business service operations (SSC, BPO, BIFS, Back Office).  

Structured methodology  to prepare your processes for automation.

Proven approach implemented in multiple service operations of the top level companies


Minimal guaranteed level of productivity increase


Countries where Positive Productivity® is used


The most common level of productivity increase in the first year


Average ROI during the first year of implementation


C-level managers took part in strategic Positive Productivity® workshops

We have identified an efficient combination and sequence of using selected tools that provide METHODOLOGY, which is:


The creation of the Positive Productivity® methodology was a common effort involving many professionals. It took 5 years, numerous trials, innovations and lessons learned due to the engagement of many clients sharing observations with us about the factors contributing to their sustained success. Positive Productivity® implementations have shown that day to day performance management based on transparency of all performed activities enables employee engagement and creation of the continuous improvement culture. It is based on the regular, every day, every week cycle of improvements using facts and figures. It has been proven that this approach fits the key needs of business service operations (SSC, BPO, BIFS, Back Office) and prepares this organizations to automate processes.

Positive Productivity® is focused on implementing
skills, shared standards and systematic habits that build a sustainable culture of:

All 3 key dimensions are improved simultaneously, step by step. The implementation is supported by an easy to implement IT tool facilitating the engagement of employees using team habits supported by transparency providing  data based, quick process transformation with  visible savings.

Structured methodology  to prepare your processes for automation

Process automation is a trend that carries with it a number of myths and traps.  Not being aware of them can prove harmful for the organization wishing to implement automation by exposing it to significant costs and misused time. Meanwhile, the key aspect here is to prepare for the process through engaging your employees in optimization and standardization based on well-structured methodology. Proceed to implement automation sensibly, quicker and cheaper.


Positive Productivity® Model visualized:

Our approach is used by the top service companies in 22 countries all over the worldWhere is Positive Productivity® Methodology used?

Testimonials: SSC, BPO, and BIFS business service operations

We have achieved a 30% improvement in productivity in the pilot team. Now employees want to improve continuously.

Renata Kabas-Komorniczak
Partner, Business Process Outsourcing Services, Rödl and Partner

The approach introduces  a customer-centric, collaborative culture. It promotes  innovation, trust and speed.

Phlip Woodburn
VP Finance Shared Services Global Services & Operations, Schneider Electric

Now we focus on optimization. When a new contract arrives we do not have to recruit new employees. 

Tomasz Brożyna
Regional COO East Europe, Mondial Assistance, member of Allianz Group

After 1 year of implementation productivity increased by  100%  and at the same time we gained an additional 8% of revenue.

Waldemar Hlebowicz
Managing Director, Raiffeisen Insurance

We have many results: the mindset has shifted, we have improved  quality, we have standardized our  “unique” processes.

Rafał Kozłowski
CFO, Vice-President, Asseco Poland